Community guidelines

Criticism of companies is the point

This is a site for telling companies they got something wrong. Blunt, frustrated, even profane criticism of a product, a policy or a company is welcome and will not be removed for tone. Nothing here is moderated for being unflattering.

What does get removed

• Naming individual staff.“The manager was unhelpful” is fine. Naming a specific cashier, driver or support agent is not — they are a private person who did not choose to be discussed in public. Executives acting in their public role are different.
• Personal information.Anyone's phone number, home address, email, order number or account details, including your own.
• Harassment and hate. Attacks on a person or on people because of who they are.
• Threats of violence. Against anyone, including staff.
• Spam and promotion. Advertising, referral links, or posts that exist to sell something.
• Specific accusations of crime.“This billing practice is misleading” is an opinion about a company. “This named employee stole from me” is an accusation about a person, and this is not the place for it — that goes to the police or a lawyer.

How moderation actually works

Posts are screened before they are published, not after. If something is caught, it is held for a person to look at — it is not rejected on the spot and it is not silently deleted.

That is deliberate. Rejecting immediately would tell whoever wrote it exactly which words tripped the filter, which is a manual for getting round it. Holding means a person makes the call, and a wrongly-held post gets published.

The screen looks for the categories above. It does not look at tone, and it does not look at whether a company would like what you wrote.

Reporting

Every suggestion and comment has a report link. Reports are private — the person you reported is not told who reported them.

Reporting something because you disagree with it is not a use of the report button, and repeated reports of that kind are themselves rate-limited.

Safety and security reports

If you need to report something urgent and sensitive — a threat, a serious safety issue, or a security vulnerability in this site — email reports@suggestion-box.app rather than posting it. Those reports stay private.

Accounts

One account per person. Creating extra accounts to back your own request is the one thing that would make the counts on this site meaningless, and it is the fastest way to lose an account.

There are daily limits on how much one account can post. They are set well above what a normal person does in a day and exist only to stop flooding.